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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52556 Views
  • 16 replies
  • 36 likes
  • 52556 Views
  • 16 replies
  • 36 likes

Cant logged in as premium

Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed from our bankaccount. Why is this happening? Log out a...

  • Casual Listener
  • Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed fro...
  • user-removed
  • Not applicable
  • 321 Views
  • 1 replies
  • 0 likes
  • premium doesnt work
  • 321 Views
  • 1 replies
  • 0 likes

Crashing when downloading

Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped downloading songs eventually and I just went on ab...

  • Newbie
  • Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped...
  • user-removed
  • Not applicable
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

screen cut off after iPad update

After the latest iPad update, my Spotify screen is cut off as seen on the screenshots. I can't use Spotify properly now, anyone else got this problem?how can I fix it? Can I even fix it or does Spotify need to do another update?if there is no solutio...

  • Newbie
  • After the latest iPad update, my Spotify screen is cut off as seen on the screenshots.  I can't use Spotify properly now, anyone else got this problem? how can I fix it? Can I even fix it or d...
  • yanex72
  • Newbie
  • 548 Views
  • 1 replies
  • 1 likes
  • 548 Views
  • 1 replies
  • 1 likes

Can't connect through Facebook

always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook".Would just sign in using username and password but as far as I know I don't have ...

  • Newbie
  • always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook". Would just sign in using use...
  • osornios
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Shuffle Doesn't Work

I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I skip a song, it will play it immediately after the next...

  • Newbie
  • I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I...
  • Bittencourt
  • Spotify Star
  • 407 Views
  • 1 replies
  • 2 likes
  • 407 Views
  • 1 replies
  • 2 likes

Solved!! Spotify stops playing after each track

My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone and reinstalling the app. It has been doing this f...

  • Casual Listener
  • My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone...
  • Ira_jonathan_we
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes

Solved!! Does Spotify use up cellular data on Wi-fi?

Hi, I don't know much about electronics, except that I need to stay within my data plan budget.I checked my cellular data usage and found that Spotify uses up a good chunk of my data (I'm still well within my budget), but I'd like to educated on this...

  • Casual Listener
  • Hi,  I don't know much about electronics, except that I need to stay within my data plan budget. I checked my cellular data usage and found that Spotify uses up a good chunk of my data (I'm st...
  • user-removed
  • Not applicable
  • 23781 Views
  • 4 replies
  • 0 likes
  • 23781 Views
  • 4 replies
  • 0 likes

Solved!! iPod nano compatible?

Can you download Spotify on an 8th generation iPod nano if you have premium?

  • Newbie
  • Can you download Spotify on an 8th generation iPod nano if you have premium?
  • LeanderZoet
  • Regular
  • 1390 Views
  • 1 replies
  • 0 likes
  • 1390 Views
  • 1 replies
  • 0 likes

app on iphone4,

So I have an Iphone 4, but the app is a complete joke, it is very slow, loses playlists randomly and is very slow to resync. I connected my phone up again 2 days ago, everything gone again, so I contacted spotify support, then the problems started. I...

  • Casual Listener
  • So I have an Iphone 4, but the app is a complete joke, it is very slow, loses playlists randomly and is very slow to resync.   I connected my phone up again 2 days ago, everything gone again, ...
  • LeanderZoet
  • Regular
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Can't pay over app store

Hey, so my english is bad, when here is someone who could help me in german would be great.I hasn't enough money on my app store to pay spotify directly over the app store. So, they downgraded me to free.So i load it today. Now i can't pay. There are...

  • Casual Listener
  • Hey, so my english is bad, when here is someone who could help me in german would be great. I hasn't enough money on my app store to pay spotify directly over the app store. So, they downgraded me t...
  • Kikidoll
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Deleting Songs

Can you delete songs in a group instead of doing each one individually? THanks

  • Casual Listener
  • Can you delete songs in a group instead of doing each one individually?   THanks 
  • Bittencourt
  • Spotify Star
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

Resuming playback switches to Apple Music

I'm using bluetooth headphones. If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead? Anyone have any suggestions for how to stop it? I'm assuming it is something to do with suggested apps on IOS, but I don't...

  • Roadie
  • I'm using bluetooth headphones.  If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead?   Anyone have any suggestions for how to stop it?  I'...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

My spotify premium

Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and reinstalling the app. Please help so I'm not wasting ...

  • Newbie
  • Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and re...
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Not getting push notifications on my iPhone 6

I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification boxes. I have gone into my iPhone notification sett...

  • Newbie
  • I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification ...
  • user-removed
  • Not applicable
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

How do I remove downloaded songs?

I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the download...

  • Newbie
  • I just got premium and have been downloading music. I accidentally download the song I don't like and want it off my phone. I know how to remove it from "my music" but how do I get rid of the downloa...
  • user-removed
  • Not applicable
  • 13970 Views
  • 2 replies
  • 1 likes
  • 13970 Views
  • 2 replies
  • 1 likes

Can't find Chromecast in device list, iphone 6

I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2.Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc).However I can't find my CC in Spotifys device list(I find my mac...

  • Regular
  • I have an iphone 6 (9.3.2) and bought a new Chromecast audio 2. Using Spotify app (5.6.0.1110), Premium. The CC set up ok, I can cast from my Mac to CC using Chrome browser (youtube etc). However I...
  • stianl
  • Regular
  • 1790 Views
  • 5 replies
  • 0 likes
  • 1790 Views
  • 5 replies
  • 0 likes

Existing messages not appearing on Iphone, only on Desktop

Hi, All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks

  • Visitor
  • Hi,   All my messages, new and old, only appear on my computer. I tried reinstalling the Spotify app in my iphone but still nothing. Can anyone help me? Thanks
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Won't sync

Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help

  • Newbie
  • Half of my songs in my playlists are not downloading even when they are connected to wifi, I have plenty of space on my phone and the syncing with songs is very random. Help
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

iTunes gift card

I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?

  • Visitor
  • I have a iTunes gift card and I would like to purchase Spotify premium, but it would not let me. How do I purchase Spotify premium with it times gift card?
  • user-removed
  • Not applicable
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

delete my account

i want to delete my account cause there are a lot of problem on my old phone

  • Casual Listener
  • i want to delete my account cause there are a lot of problem on my old phone 
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes