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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52529 Views
  • 16 replies
  • 36 likes
  • 52529 Views
  • 16 replies
  • 36 likes

Double charge on account

Hello! I paid for Spotify student today and it charged my account two payments of 4.99! Is there any way I can get one of these removed?

  • Casual Listener
  • Hello!   I paid for Spotify student today and it charged my account two payments of 4.99! Is there any way I can get one of these removed?    
  • user-removed
  • Not applicable
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Newest iPhone update: all music gone

After installing the newest update on my iPone I was asked to re-log in to my account. Upon logging in I noticed all of my music and playlists are gone as if I was just using the app for the first time. My music is still present on my computer just n...

  • Casual Listener
  • After installing the newest update on my iPone I was asked to re-log in to my account. Upon logging in I noticed all of my music and playlists are gone as if I was just using the app for the first ti...
  • teenwolfdh12
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

what happens after 7 days trial?

Hi everyone. Tomorrow my 7 days trial is ending.. what can I do? I mean, I don't want to go Premium, so I'd like to delete my account but I've read it takes about 3 or 4 days to be deleted permanently and I don't wanna pay for the days I have to wait...

  • Casual Listener
  • Hi everyone. Tomorrow my 7 days trial is ending.. what can I do? I mean, I don't want to go Premium, so I'd like to delete my account but I've read it takes about 3 or 4 days to be deleted permanentl...
  • user-removed
  • Not applicable
  • 649 Views
  • 3 replies
  • 0 likes
  • account reset
  • 649 Views
  • 3 replies
  • 0 likes

Messenger sharing only opens the app

Me and my go have this problem.I'm a Android user and she has an iPhone. I want to share a track from my android app through FB Messenger. But when she opens the message on her iPhone FB Messenger it only starts the Spotify app on main screen instead...

  • Regular
  • Me and my go have this problem. I'm a Android user and she has an iPhone. I want to share a track from my android app through FB Messenger. But when she opens the message on her iPhone FB Messenge...
  • berti10
  • Regular
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

My Playlists don't appear on my iPhone6

Hi Spotifiers! I am new here so bear with me if this has been resolved previously I have spotify premium on my iPhone6 and I have been having problems with Spotify lately. It started out with songs crashing as I was listening to them and then jumping...

  • Newbie
  • Hi Spotifiers!   I am new here so bear with me if this has been resolved previously 🙂   I have spotify premium on my iPhone6 and I have been having problems with Spotify lately. It sta...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

My music can't work in offline mode

I'm so desperate literally, and Spotify helps doesn't "helps' me at al. Quite ironic. I just both Premium, and every time I switch a playlist to gear it offline, it only appears the sign of "downloading", however it doesn't. It just stay like that, a...

  • Casual Listener
  • I'm so desperate literally, and Spotify helps doesn't "helps' me at al. Quite ironic. I just both Premium, and every time I switch a playlist to gear it offline, it only appears the sign of "downloa...
  • Chanpakong
  • Regular
  • 1016 Views
  • 4 replies
  • 0 likes
  • 1016 Views
  • 4 replies
  • 0 likes

"Swipe to Queue" function not working in Offline mode

Hi,The title explains it all. I've been recently using offline mode a lot, and discovered that when I try to swipe to queue, it just decides to queue. Though, when I turn off offline mode, I can all of a sudden swipe to queue.I looked up if anyone el...

  • Newbie
  • Hi, The title explains it all. I've been recently using offline mode a lot, and discovered that when I try to swipe to queue, it just decides to queue. Though, when I turn off offline mode, I can ...
  • 404 Views
  • 0 replies
  • 0 likes
  • 404 Views
  • 0 replies
  • 0 likes

Solved!! deleted playlist

I have been sharing the spotify with my son, and we only had three devices connected but for some reason spotify thinks we have more than 3. So, Everytime I put my phone online, it deletes my playlists! This is so annoying. How can I check for what d...

  • Newbie
  •   I have been sharing the spotify with my son, and we only had three devices connected but for some reason spotify thinks we have more than 3.  So, Everytime I put my phone online, it ...
  • user-removed
  • Not applicable
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Bluetooth connection issue.

I'm having difficulty playing music over Bluetooth to my vehicle (Ford SYNC). It was playing normally, and suddenly it dropped out. Now when I try to play Spotify, a constant buzzing sound is heard. Other audio apps work as expected. Thanks for any h...

  • Newbie
  • I'm having difficulty playing music over Bluetooth to my vehicle (Ford SYNC). It was playing normally, and suddenly it dropped out. Now when I try to play Spotify, a constant buzzing sound is heard. ...
  • BChignell
  • Regular
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

Version 5.6.0.1110 old version of the UI?!

Hi guys, im wondering why i still have the old version of the UI with the hamburger menu. is this meant to be with that version? everybody else i know has the updated menu on the bottom.Maybe you have answers Regards D.

  • Casual Listener
  • Hi guys,   im wondering why i still have the old version of the UI with the hamburger menu. is this meant to be with that version? everybody else i know has the updated menu on the bottom. Ma...
  • user-removed
  • Not applicable
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Turn shuffle on/off

What happened with the turn shuffle on/off button in the latest version? The repeat button is gone or moved as well. Previously you could toggle these on or off on the screen showing the currently playing song. Seriously starting to piss me off that ...

  • Regular
  • What happened with the turn shuffle on/off button in the latest version? The repeat button is gone or moved as well. Previously you could toggle these on or off on the screen showing the currently pl...
  • Jordi
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Spotify version 5.5.1

Hi, Since today Spotify version 5.5.1 is running in my iOS devices. To be honest I don't see any upadtes there. Otherwise, in link below, "macrumors" says that some users have found a version with the end of "hamburger button" and a new navigation ba...

  • Roadie
  • Hi,    Since today Spotify version 5.5.1 is running in my iOS devices. To be honest I don't see any upadtes there. Otherwise, in link below, "macrumors" says that some users have fou...
  • Jordi
  • Community Legend
  • 2387 Views
  • 11 replies
  • 1 likes
  • 2387 Views
  • 11 replies
  • 1 likes

Solved!! Vannotaan login to app

Hi all,I cannot login at all to my app but the netsite allows login. I just got error code 412. How can I solve this problem and has anybody same kind of problem?

  • Visitor
  • Hi all, I cannot login at all to my app but the netsite allows login. I just got error code 412. How can I solve this problem and has anybody same kind of problem?
  • Allegoria07
  • Newbie
  • 622 Views
  • 2 replies
  • 0 likes
  • Error 412
  • 622 Views
  • 2 replies
  • 0 likes

Bug report

When i open spotify application on my iphone, if i don't wait a few seconds ( to connect to server), and play a song which is included in my local storage, when it's connected, song is stopped and the last song that i listened openI mean, first i sho...

  • Newbie
  • When i open spotify application on my iphone, if i don't wait a few seconds ( to connect to server), and play a song which is included in my local storage, when it's connected, song is stopped and th...
  • 288 Views
  • 0 replies
  • 0 likes
  • Technic problem
  • 288 Views
  • 0 replies
  • 0 likes

When does spotify get new albums?

Brantley Gilbert's new album came out on the 19th and it's still not on Spotify... Getting a little annoyed. How long does it take to get new albums?

  • Casual Listener
  • Brantley Gilbert's new album came out on the 19th and it's still not on Spotify... Getting a little annoyed. How long does it take to get new albums?
  • osornios
  • Spotify Star
  • 14923 Views
  • 7 replies
  • 6 likes
  • 14923 Views
  • 7 replies
  • 6 likes

iPhone App crashing every 4 or 5 songs

Hoping someone can help. I subscribed to Spotify premium a few months ago. Over the last month or so I've had a lot of issues with the app crashing. The last 2 or 3 updates would make it so that I couldn't play more than about 2 songs before it would...

  • Newbie
  • Hoping someone can help. I subscribed to Spotify premium a few months ago. Over the last month or so I've had a lot of issues with the app crashing. The last 2 or 3 updates would make it so that I co...
  • 545 Views
  • 0 replies
  • 2 likes
  • Mac
  • 545 Views
  • 0 replies
  • 2 likes

Undo offline downloads on premium!!

Hi I have Spotify premium I text the option on a few artists album to be available off-line without realising it was going to download and take up all my phone memory I want to and do this does anyone know what I need to do? I can't even remember all...

  • Newbie
  • Hi I have Spotify premium I text the option on a few artists album to be available off-line without realising it was going to download and take up all my phone memory I want to and do this does anyon...
  • osornios
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Asked to log in everytime if I use my SD card for storage

I would like to keep my Spotify music on the external SD card. It will move it, but every time I open the app I am prompted to log in. If I change it back to internal it works fine. I need it to work on the SD card. I have a Moto X Pure with Marshmal...

  • Newbie
  • I would like to keep my Spotify music on the external SD card. It will move it, but every time I open the app I am prompted to log in. If I change it back to internal it works fine. I need it to work...
  • Bittencourt
  • Spotify Star
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Help weeklyplaylist

Hey!Is it possible to funs my old weeklyplaylist one way or an other ??Thanks

  • Casual Listener
  • Hey! Is it possible to funs my old weeklyplaylist one way or an other ?? Thanks
  • user-removed
  • Not applicable
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes