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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 76466 Views
  • 16 replies
  • 37 likes
  • 76466 Views
  • 16 replies
  • 37 likes

Signed up by FB, but deactivated FB account, need playlist

I deactivated FB, and dont have password. How do i get playlist to newly activated account. When asked for new password to be sent to email, i dont get it in spam either.

  • Newbie
  • I deactivated FB, and dont have password. How do i get playlist to newly activated account. When asked for new password to be sent to email, i dont get it in spam either.
  • styledave
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Repeat songs on shuffle?

My phone constantly replays songs while on shuffle (I have the free version) so there is no logical reason for me to hear the song over and over again when my playlist is 10+ hours long is it a bug in the software or is it something else's entirely.

  • Newbie
  • My phone constantly replays songs while on shuffle (I have the free version) so there is no logical reason for me to hear the song over and over again when my playlist is 10+ hours long is it a bug i...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Pls help need premium

I have been using Spotify for about a year and I always but iTunes cards to upgrade to premium but today I went to do this and the option to upgrade is gone! Pls help

  • Newbie
  • I have been using Spotify for about a year and I always but iTunes cards to upgrade to premium but today I went to do this and the option to upgrade is gone! Pls help
  • 426 Views
  • 0 replies
  • 0 likes
  • Pls help
  • 426 Views
  • 0 replies
  • 0 likes

Downloads

Having major issues with music doanloads offline, although I have more than 80 gb of memorie available of space it tells me I have exceeded my down load content. What does that mean? Why can't I down lol all my music...

  • Newbie
  • Having major issues with music doanloads offline, although I have more than 80 gb of memorie available of space it tells me I have exceeded my down load content. What does that mean? Why can't I down...
  • osornios
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

App crashes on my iphone and ipad

When I try to sign in on both my iphone and ipad I three dots appear for 5 minutes or so and then either stop or stop and apear to log in but the screen is frozen. If close down and try to re-lauch the program it just the green spotify trademark and ...

  • Newbie
  • When I try to sign in on both my iphone and ipad I three dots appear for 5 minutes or so and then either stop or stop and apear to log in but the screen is frozen.  If close down and try to re-l...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Profile wont show In search

When other people or myself search for my profile by entering my name (Austin Bains) the profile does not show up, nor does any of the playlists I have made. I search for others and it comes up completely fine in a matter of seconds. The only way to ...

  • Casual Listener
  • When other people or myself search for my profile by entering my name (Austin Bains) the profile does not show up, nor does any of the playlists I have made. I search for others and it comes up compl...
  • 22gittujdlbqhi6
  • Casual Listener
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

Cannot add albums to play offline

Hello, I've been using Spotify for some time and have added a bunch of albums/playlists to my offline collection on my iPhone. Recently, this has stopped working. I open an album, hit the toggle for Offline, and nothing ever changes. No songs are dow...

  • Newbie
  • Hello,   I've been using Spotify for some time and have added a bunch of albums/playlists to my offline collection on my iPhone. Recently, this has stopped working. I open an album, hit the to...
  • osornios
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

How do you remove downloads of specific songs on a playlist?

Is there a way I can remove a specific song download without removing the downloads of a whole playlist? For example, I have a playlist with 5 songs. I made the playlist available offline, but I don't want to download 2 of the songs in the playlist b...

  • Newbie
  • Is there a way I can remove a specific song download without removing the downloads of a whole playlist?   For example, I have a playlist with 5 songs. I made the playlist available offline, b...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

SPOTIFY SOUND WILL NO LONGER PLAY THRU APPLE HEADPHONES on MY IPHONE 6

My spotify has stopped playing through my apple headphones on my iphone 6. The song plays fine but as soon as i plug in my headphones I can hear nothing. Ive tried turnign the volume slider up to max and unistalling the app. Nothing works. Thsi h app...

  • Casual Listener
  • My spotify has stopped playing through my apple headphones on my iphone 6. The song plays fine but as soon as i plug in my headphones I can hear nothing. Ive tried turnign the volume slider up to max...
  • ellie410
  • Newbie
  • 3648 Views
  • 8 replies
  • 1 likes
  • 3648 Views
  • 8 replies
  • 1 likes

Player in iOS Safari?

I have two Premium Spotify accounts, one for myself and one for my business. I have the iOS app and use it for my personal account. Is there any way to open a Spotify player in iOS's Safari so that I can control my business account without signing ou...

  • Gig Goer
  • I have two Premium Spotify accounts, one for myself and one for my business. I have the iOS app and use it for my personal account. Is there any way to open a Spotify player in iOS's Safari so that I...
  • 835 Views
  • 0 replies
  • 0 likes
  • iOS
    player
    safari
  • 835 Views
  • 0 replies
  • 0 likes

Spotify fails to switchover from Chromcast device to bluetooth device

Devices involvedSpotify verison 5.7.0.1055IOS version : 8.3(12f70)iphone 5Chromecast 2Sony Bravia Smart TVMpow Magneto Blueetooth enabled headset Hi I was streaming on my TV using spotify on my IOS via Chromecast. Then I got from house and tried to c...

  • Newbie
  • Devices involved Spotify verison 5.7.0.1055 IOS version : 8.3(12f70) iphone 5 Chromecast 2 Sony Bravia Smart TV Mpow Magneto Blueetooth enabled headset   Hi   I was streaming on m...
  • 600 Views
  • 0 replies
  • 0 likes
  • bluetooth
    iOS
  • 600 Views
  • 0 replies
  • 0 likes

playback speed for hearing impaired

For some people with hearing aids, music that contains rapid-fire lyrics can sound mushy - the words blend together and become indistinguishable. Is there a way to slow down the playback in Spotify? Am I not seeing the control for playback speed, or ...

  • Newbie
  • For some people with hearing aids, music that contains rapid-fire lyrics can sound mushy - the words blend together and become indistinguishable.  Is there a way to slow down the playback in Spo...
  • 590 Views
  • 0 replies
  • 1 likes
  • 590 Views
  • 0 replies
  • 1 likes

I got a new iphone and i cant log in

I just bought a brand new iphone 6 plus and spotify doesnt like it. I have resest the password atleast 6 times and I can log in fine on my computer. I followed your trouble shooting three times. is it possible to talk to someone on the phone? I reall...

  • Newbie
  • I just bought a brand new iphone 6 plus and spotify doesnt like it. I have resest the password atleast 6 times and I can log in fine on my computer.  I followed your trouble shooting three times...
  • osornios
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Ford Sync with App Link - Artist List not complete

Hello, I'm having an issue with Ford Sync with Spotify from iPhone 5S on the latest iOS. The artist list does not complety download, I only get artists from A until C therefore I cannot select every artist or request them through voice command. Is th...

  • Newbie
  • Hello,   I'm having an issue with Ford Sync with Spotify from iPhone 5S on the latest iOS. The artist list does not complety download, I only get artists from A until C therefore I cannot sele...
  • Kyleruts
  • Casual Listener
  • 742 Views
  • 2 replies
  • 1 likes
  • 742 Views
  • 2 replies
  • 1 likes

Premium User - Wont Play Playlist Continuously on Both Apple and Android

Hey, I have a premium subscription but the tracks just keep stopping after one or at most two and I need to hit the next button to play the next track. This is becoming infuriating and I just want to find a solution. It is happening on both my Samsun...

  • Newbie
  • Hey,    I have a premium subscription but the tracks just keep stopping after one or at most two and I need to hit the next button to play the next track. This is becoming infuriating and...
  • Lambinamtor
  • Casual Listener
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

Spotify Wont let me In

I upgraded my spotify to Premium, and now I cannot log into my app on my phone. I have even tried changing the password. I am beyond frustrated.

  • Newbie
  • I upgraded my spotify to Premium,  and now I cannot log into my app on my phone. I have even tried changing the password. I am beyond frustrated.    
  • Bittencourt
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! No access to premium account through app on i-phone 4s

Hi! I have just got Premium Spotify while logged in on Windows PC. After that I downloaded the app on i-phone 4s. I am trying to log in with my account in the app and I can't. The message that pops up is that I cannot log in because I have already cr...

  • Casual Listener
  • Hi!   I have just got Premium Spotify while logged in on Windows PC. After that I downloaded the app on i-phone 4s. I am trying to log in with my account in the app and I can't. The ...
  • Asteroid130
  • Casual Listener
  • 563 Views
  • 2 replies
  • 0 likes
  • 563 Views
  • 2 replies
  • 0 likes

possible to see easely downloaded tunes ?

Hello Spotify users, By downloading tunes or albums, a little green arrow simbolize this action and show what is offline but it it possible to order only downloaded tunes, to see easely what music is available offline ?

  • Newbie
  • Hello Spotify users,   By downloading tunes or albums, a little green arrow simbolize this action and show what is offline but it it possible to order only downloaded tunes, to see easely what...
  • Bittencourt
  • Spotify Star
  • 701 Views
  • 1 replies
  • 0 likes
  • display
  • 701 Views
  • 1 replies
  • 0 likes

Can not download spotify om ny 4's

My iPhone 4's delegater spotify and now I cant download spotify on my 4's there is no downloade button and i cant find the app anywhere?

  • Newbie
  • My iPhone 4's delegater spotify and now I cant download spotify on my 4's there is no downloade button and i cant find the app anywhere?
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! borre accidentalmente una cacnion y no sé cuál era

bajando la lista de mi musica guardada en mi iphone, accidentalmente, desplazando a la izquierda, elimine una de mis canciones guardadas y no supe cual era, no sabran cómo recuperarla o alguna forma de saber cual era?

  • Newbie
  • bajando la lista de mi musica guardada en mi iphone, accidentalmente, desplazando a la izquierda, elimine una de mis canciones guardadas y no supe cual era, no sabran cómo recuperarla o alguna forma ...
  • Bittencourt
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes