downloaded songs dont play in offline mode

[et7z_-ab069a]

Plan

Premium

Country

Argentina

Device

Iphone 6s

Operating System

iOS 13.2.2

My Question or Issue

When I try to listen to my downloaded songs in offline mode, without wifi or my internet mobile, only a few songs play, and the others dont and the song cover is grey. I dont know how to explain it but i think it happens to many people. I tried downloading my playlists again but nothing happened. I only can listen my music when im with wifi

[awz6e-nww_j9]

Quando tento ouvir minhas músicas baixadas elas simplesmente não tocam, só consigam ouvir se estiver com wifi.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

I'd also suggest using the Remove Offline Devices and Sign Out Everywhere from your Spotify account page 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!