family plan gone, lost all playlists after stupid spotify upgrade

[jenzchester18]

Plan

family plan

Country

 usa

Device

iphone 6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

 I upgraded my spotify last night.   today i go in, and my playlists are ALLL GONE.  and i have ads, and it's like a blank new account.  I have the family plan.   How do i get my playlists back???  and back to premium?  my daughter is the owner.  and it says i'm active.  is there a way to revert back to the old spotify BEFORE the upgrade?  reset my phone or something?  delete the app and reload it?  i had hundreds and hundreds of songs and will be pretty **bleep** off if i have to recreate them.  stupid updates.   : (   can anybody help ?????

[adambridges182]

Hi, 

 jenzchester18 have you tried the link - 

 https://www.spotify.com/uk/account/recover-playlists/

it's really easy to use adn reinstall playlists. That sucks they're allgone! I hope you can get them back. All the best. 

[Peter]

Hey @jenzchester18.

Thanks for reaching out to us on the Community, we'll be glad to help!

It might be that you've logged in to the wrong account. In order to locate the original account on which the family plan is active, we recommend that you check out this support article here and follow the steps outlined there.

Let us know how it goes! If you still need help, we'll be right here 🙂

[lacarberry]

My husband is the owner.  We signed up for the family plan.  I got the invite and logged in.  It says I am in the family plan but I have no playlists.  Where did everything go?

[Peter]

Hey @lacarberry.

Thanks for reaching out to us about this, and sorry for the late reply!

Are you sure you are logged in to the right account? In any case we suggest you check out this support article, specifically the information under the heading "I logged in, but my account doesn't look right".

If it turns out that you were logged in to the wrong account, then you will have to get the correct account to the Family plan. 

Hope that helps! Let us know if you have any other questions regarding this.