iOS 13 beta cellular issue

[sk7575]

Hello.  I have an iPhone XSMax running iOS 13 Beta 3.  While traveling overseas last week I shut off spotify for cellular data, and now I cannot turn it back on.  I turn it on, go into the spotify app and it still says "offline".  When I return to cellular settings on the iPhone spotify is greyed out again for cellular data.  This works fine in every other app, so I'm thinking it is a spotify issue.  Anyone else seeing this? 

[Billy-J]

Hey @sk7575, thank you for reaching out to the Community!

The only thing you could try is a clean reinstall of the Spotify app.

hen it comes to beta software, keep in mind that it is not a final version and you may run into some unexpected behavior. If you do, I'd be best to report it using Feedback Assistant, and revert to a public release of the software (current, iOS 12.3.1).

I hope this helps 🙂 

[sk7575]

Not at all helpful 🙂  Of course I tried reinstalling the app.  Spotify isn't a sparsely used app.  It is spotify!  It should be working just fine with beta releases of iOS and Android.  Facebook and dozens of other apps that I have work just fine:)  

[Billy-J]

Hey @sk7575,

Thanks for getting back to me!

Could you try some thorough reinstallation steps here?

If that doesn't help, Spotify can't promise full compatibility unfortunately - so I hope this works!

Keep me posted 🙂