[iOS] Tracks not showing up in iOS app

[justdanyul]

Plan

Free

Country

United kingdom

Device

iPhone 11 Pro

Operating System

iOS

My Question or Issue

Basically, when browsing an album, the tracks aren't showing. In other words, I cant choose what track to play from an album, which seems like a fairly key feature on a music player. The desktop clients work fine.

I tried browsing these forums, and I tried what seems like the official solution to most iOS problems, turn it off and turn it back on again (delete app, re-install it), and it didn't work.

So.. I'm wondering, say if somebody wanted to use your service on their phones, how should they go about doing that?

[Xenia · Accepted solution]

Hey there @justdanyul,
 
Welcome to the Community! We're happy to shed some light on the situation.

When using the free version of the app on your mobile, you can only listen to albums and playlists in shuffle mode. If you'd like to learn more about the free experience on mobile, we recommend you check out this Spotify Answer.

Play on demand is a Premium feature. You can read more about this on our support page - here.

Hope this helps. Let us know if you have any more questions.
 
Have an awesome day!