iOS app automatically skips forward to next song

[beckertm]

Hello,
My spotify app is skipping forward to the next song automatically about 2 minutes into a song... Sometimes sooner. The track progress bar goes black and dim and the next song cues up and will play after ~5 seconds. I just noticed that it won't pull up album covers either when this is going on.
I don't think this happened this bad before last update. I stream over wifi at work and listen on Bluetooth. It seams to get better when I turn off wifi, but I get horrible reception in my office. Version 0.9.1.230
Thanks for your help

[Peter__]

I've known this to happen with certain tracks when they become corrupt for whatever reason. As annoying as it is a reinstallation of the application might fix it (but you will have to redownload offline content).

[beckertm]

Hi again,

Thank you for your reply. I re-installed the app on the phone. I don't have any music saved for offline use on my phone so it wasn't a big deal. I streamed music both at home and at work and it looks like the problem still exists. It only occurs on WiFi connection. If I switch to 3G/cellular, it works fine until my signal craps out. Streaming at work on the cellular network is miserable. Any other solutions?

Cheers

[Mattyd1983]

Is there no answer to this problem?! I'm trawling the internet and the forums; there are loads of people with the issue and no-one, including Spotify, offering a definitive solution!

[ddittborn]

I was having the same problem of song skipping.
I tried turning of the wifi and it solved the problem. No song skipping so far using 3G.
Spotify should take a deep look into this issue and release a new version with this problem solved, it is really bad to have to use 3G to play the songs, this issue means that Spotify is not really free for some people, and for some premium users is will be more expensive than they thought in the first place.
For some the data plan will be very expensive if it is not an unlimited use plan.
I hope this issue is fixed soon.

Cheers

[beckertm]

I can verify that the only way to get the issue to stop is by going off of wifi and streaming over the data carrier. I'll have to turn on wifi eventually, as I work in the middle of an old building, and I can probably make it 4 or 5 songs before it will skip forward on my iPhone. Unfortunately, I have the 8gb phone and can't put music on it for offline use, so I'm pretty close to cancelling my premium subscription. Hopefully they will get something fixed soon.

[denbec]

Hey,

I have the same problem on my iPad (newest iOS, newest Spotify-App).

Once I start using Spotify, it works fine for a couple of songs. Sometimes 3, sometimes 10 and more. After that, the songs start skipping after 2-3 minutes. And it starts gettings worse from there. At the end, the songs don't even last more than 10 seconds or so and Spotify skips to the next song. Totally anoying and I can't switch to 3G...

Any ideas Spotify?

Btw: Same here, the covers don't get loaded anymore and the track progress bar just dims out and after a few seconds comes up with the next song.

[laurahueto93]

Same here! It's a disaster. I can't listen to one single song from start to finish, as it always skips to the next track... This is absolutely unacceptable, as a Premium customer I cannot put up with this bad service for long.

[Peter__]

Just to confirm before taking this further, this only happens when streaming from Spotify and not on offline playlists?

[beckertm]

Correct, streaming spotify online on wifi. I contacted customer support and they gave me a test account and it is currently doing the same thing through their account.

[jmfield]

Still having the same issue on version 0.9.2, even after reinstalling, changing settings, etc. The issue seems to occur only on wifi, as others have mentioned. Ridiculous to pay for this service and have the most basic function (playing music on wifi) not work properly.

[kareldeleeuw]

I have the same problem, but it's not limited to streaming with WiFi. Last night it did the same thing when I was on 4g

[SWoody7]

I am having the same problem. Only signed up to Premium last night and had no problems on my iPad at home. Now I am at work with my phone on the WiFi and it skips EVERY track, around 2 minutes in. Using 3G isnt really an option as I dont have a huge data allowance. Anyone from Spotify have a solution?

[Peter__]

Are you guys still having issues with this?

[denbec]

Indeed 😞

[beckertm]

Yes I am

[Peter__]

Okay before raising this as a bug, can you try the troubleshooting steps below and let us know if you get the same behaviour after?

B. Troubleshooting

1. Go to your device’s Settings
2. Scroll down until you get to Safari, select that
3. Select clear history and proceed to clear.
4. Select clear cookies and data (beneath clear history) and then proceed to clear.
5. Now you can perform a clean installation of the new app following these instructions:
   Delete the Spotify application from your iPhone/iPod.
   To do this, press and hold the application until it hovers and then press the X symbol
   Restart your iPod/iPhone
   Install Spotify again from the App Store
6. If you're having connection issues (which includes not finding your device in the desktop client), please also check our connection troubleshooting tips.
7. Start Spotify, log in and have a look if your issue was resolved

Thanks!

[beckertm]

Hi Peter,

Thanks for looking into this for me (us). I'm following your instructions and will stream at work today and will let you know how it goes.

Cheers

[beckertm]

Hi Peter,

Confirmed that it is still skipping on wifi... almost worse now lol. It made it about 3 songs and then it skipped forward at 2:30 in. The next 4 songs made it about 20 - 30 seconds in before skipping. Let me know if  you need me to try something else.

thank you

Cheers

[Peter__]

Thanks for the confirmation @beckertm ! 🙂 

I have now raised this as a bug for the Spotify team to look into, if anyone is experiencing this issue, can you please add the requested details over on the bugs topic. 

Just so we can keep all reports going to the same place, I am going to close this topic for now. Lets move the discussion over onto the bugs topic.

Thanks!