iPad & iPhone "An error occurred. Try Again".

[BadDoggie]

Hi, 

I am having problems with my iPad & iPhone. Both have iOS 9.3.2, and Spotify app 5.7.0.1055. Since it affects both, I guess it must be an account problem?

I have tried killing the app, cold booting the devices, and no help. 

[BadDoggie]

Any ideas?

[flipside010]

same here , ive tried all the fixes i can find but still no joy.

[Marius_rg]

I have same issue on 2 ipads, but not on my android phone, or via desktop.

what's goin on?!!!

[vermatte]

I have the the same issue since 1 month. Ridiculous Spotify. No more subscription if you'll not solve the problem in few days!

[ljcompton]

same issue.  Why do we pay for something that doesn't work?  Subscription about to end, think we will let it go.  So frustrating!!

[BadDoggie · Accepted solution]

Actually forgot to come here and provide the solution I found - may help for some.

My root cause was that I installed an ad-blocker on my internet router, and that was blocking some connections to Spotify.  It was more than just *.spotify.com, so when I changed the DNS Host on my iPad to Google (8.8.8.8) it all worked.

Not sure if it will help others, but that was it for me.

[OldSmurf56]

I just had the same thing happen after I added Pi-Hole to my DNS setup (which is a really nice ad-blocker for an entire network). 

Instead of using e.g. 8.8.8.8 I kept Pi-Hole and white-listed www.googletagservices.com. That was enough 🙂