iPhone app freezes if I start offline

[sban]

Increasingly, Spotify freezes when I open it while I have no signal (while underground commuting). I have to kill the app and restart a few times till it responds. I'm on iPhone 6 and latest version of Spotify

 

[Jason]

Hey @sban

Thanks for posting in the Community!

This isn't looking good. Could you let us know the following:

• Is this happening over 3G/4G, WiFi or both?
• Which device, OS and version of Spotify are you using?
• If you open the app with the device in Airplane mode, does the trouble persist?
• Have you tried a reinstall of the app? (https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify)

I'd love to get this looked into with you 🙂

Jason.

[sban]

Hi @jason

- This is happening when I start the app and there is no 3G/4G or wifi signal (e.g when I'm commuting on the tube/London underground/subway).

- iPhone 6, iOS 8.4.1

- Haven't tried airplane mode or reinstalling app (not keen on the latter because I have loads of songs saved for offline in Extreme quality).

[Jason]

Thanks for that information, @sban

We do understand that it's not ideal, but a reinstall of the app should help out with this. If the trouble persists after the reinstall, I'd then recommend that you reach our contact form here: https://support.spotify.com/contact-spotify-anonymous. 

The team there should be able to take a look backstage. Just to note, if you receive an automated reply, get back to it and this will make sure the right team get things.

Thanks.