iPhone app is not syncing playlists to be made available offline

[nazz306]

Hi there,

For the past few days, I've been trying to sync my playlists so they can be available offline and for some reason their not properly syncing. I On my iPhone, I keep closing out of the app and re-opening. It will saying 'connecting' and then the sync bar will come up and say 'syncing 1 out of 112' but then it will just stop. I went to the last song that it synced on a playlist and the song has a ! symbol as opposed to the green download arrow symbol. Any suggestions on how to handle this?

Thanks!

[meahtenoha]

Hi nazz306, welcome to the Community! This could be a couple things...

First please check how much free space you have on your device. Is it at least between 500MB and 1GB? 

Also, you may have reached the 3,333 track limit. Try taking removing another offine playlist and syncing the new one again.