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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Welcome to the Community, avary101! Thanks for reaching out. ヽ(^◇^*)/
Could you please give me the following info before we start troubleshooting? Thanks!
- Have you pursued anything steps to fix the problem yet?
- What type of Spotify account do you have (i.e., Free or Premium)?
- What version of iPod is it (e.g., iPod touch 6, A1574)? Find this in Settings > General > About > Model.
- What version of iOS are you on (e.g., 9.3.4)? Find this in Settings > General > About > Version
- What version of the Spotify app do you have (e.g., 5.7.0.1055)? Find this in Settings (
) > About > Version.
) > About > Version.
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