some artist or album names in Japanese characters for no reason

[mrmr4711]

Country

Germany

Device

(iPhone 12 pro)

Operating System

(iOS 16.6, problem existed in older ver. already)

My Question or Issue

Sometimes artist or album names are displayed in Japanese characters (katakana). These are NOT Japanese artists in general. I do have a Japanese keyboard installed on my phone, but is nowhere set as default in any settings (neither phone nir spotify app).

I deinstalled and installed the app which did not change the behavior.

[mrmr4711]

I provided a screenshot, which doesn’t show. I try again hereby.

[Dian]

Hey @mrmr4711,

Thanks for posting in the Community and thank you for the detailed description.

Does the same behavior occur on a different mobile device with the same account? On that note, how does a different account look like on your current device?

Keep us posted.

Cheers!

[mrmr4711]

The katakana appear both on my iPhone 12 Pro and on my iPad Air (4). There are no Japanese characters in the Mac OS app. On all devices language settings are „as system“ and German is selected. All devices have a Japanese keyboard installed though, which is not set as default.

I have no other account in reach to try right now.

[Eni]

Hey there @mrmr4711, 

Thanks for your reply. 

Could you try logging out and then logging back in to your account on the affected devices twice in a row? We know this sounds odd, but it'll trigger a sync between your account and devices. 

If this doesn't do the trick, could you let us know if this started happening after a specific event such as an update? 

Additionally, you can try creating a new account here to test this with. This will help us check if the issue is account-related. 

Keep us posted on how it goes.

[mrmr4711]

I did logout/login a few times, but no effect.

I also created a new account briefly, and there are Japanese characters again on the iphone spotify app (for this new account)!

[Dian]

Hey @mrmr4711,

Thanks for the reply and the troubleshooting you've tried so far.

Could you try removing the Japanese keyboard from your phone just to check if it makes a difference? Have you at some point set "Japan" or "Japanese" as an option anywhere on your iPhone or in the Spotify app?

Keep us posted.

Cheers!

[jerg2]

I have had this problem for about a week as well. No Japanese keyboard on my phone. 

[Eni]

Hey @jerg2, 

Thanks for getting in touch about this and welcome to the Community! 

Just to confirm, are you still experiencing this? If so, could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps.

We'll be on the lookout for your reply.