Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

song banner won’t show the song/won’t show up at all when on another device

song banner won’t show the song/won’t show up at all when on another device

Song banner disappears when playing in another device. Will only load first 200 songs in playlist before it gives me a blank banner or no banner at all
Reply
1 Reply

Hey @IMSOBORED

 

Thanks for getting in touch about this and welcome to the Community! 

 

Could you let us know on which devices is this happening? Is it happening when you're using the Connect feature or when you're listening via Bluetooth as well? 

 

On another note, could you send us a screenshot where we can see the issue happening? We'll take a closer look. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.


Lastly, we'd like to know if this happens while using different internet connections. 

 

We'll be waiting for your reply. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts