Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi ive had premium account for a few months nw. All of my songs were avaliable in offline mode at one point, over the last month or so everytime i close the spotify app the green arrow next to the songs in my playlist disappears and im unable to listen to them in offline mode until i download them again and now today i cant download any of my songs and listen to them in offline mode. which means im constantly streaming my music. if i wanted to constantly stream music and be charged i would use youtube instead of paying for spotify premium every month.
I have tried signing in and out of my account, deleting and reinstalling the app and i have 5GB of storage on my phone i cant seem to find any answers to my problem.