Just dropping in to say smell ya later, spotify.

I've gone to Rdio. They are not perfect, they have issues, and there are quirks with their android app too. But the difference is, I am getting repsonses to my queries, within 24hours. The forums are full of answers from their technical staff. That feeling of being left hung out to dry and pi55ing in the wind has gone. The Rdio team RECOGNISE their problems, and OWN them. 

I used to love Spotify and recommended them to everyone. Then everything changed a month or so ago. A dodgy Android app has been released, and suddenly, a wall of silence. Simple customer service would have kept my custom. A simple recognition that they messed up, but fixes are on their way. But nothing. I can't understand what has happened. 

It's obvious from these forums that there is something drastically amiss, both technically and from a customer service perspective. But it seems that Spotify are just burying their heads in the sand hoping we will all go away. Well, I've got the message.

Rdio aren't perfect, but at least they seem to be trying to so something about it, and they also seem to care about their customers, which goes a long way for me.