Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi all
Here's my real odd and quite frustrating issue;
I only get the option to make 'Available offline' when I put spotify into offline mode!
So, when i want to make something available offline, i have to find in online, then go into offline mode, then go back to it, make it available offline, then go back online to let it synchronise!
What's that about? this can't be right, surely?
Up until yesterday I was using the app on an iphone where this worked perfectly, as per how it should as referenced here :https://support.spotify.com/uk/learn-more/guides/#!/article/Listen-offline
...but now i've switched to a Win 8 phone - and wishing I hadn't, because of this!
Edit : for clarity, when the app is 'online' the green sider 'Available offline' does not appear.