Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
There seems to be a problem with the ps4 app. when I go to play my music, it seems to only play the same 20-30 songs in a playlist of over 600 songs. Ive deleted the app twice and redownloaded it to see if that would fix it but it didnt. Ive also gone into different playlists that have over 100 songs in them and it seems to do the same thing. it only plays songs songs within the first 20 spots of the playlist and then repeats them without playing the rest of the songs. For instance, if i choose the first song in my playlist and its in alphabetical order it will only play songs from A-C and then repeat them. When i have it on shuffle, it only shuffles songs A-C. if i choose a song that starts with O in the same playlist, it will only play 20-30 songs from O-T and then begin to repeat those as well without playing anything else.
i would appreciate some help with this