Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My Spoity icon on my iPhone 5 indicates I have 13 messages (or, is it just 13 generic notifications? Not sure, but probably makes no difference.) It's been like this for MONTHS. It does not update when I actually get new messages or notifications. It just stays at 13.
I've tried uninstalling multiple times. I've tried ensuring all the messages were read on the desktop version. i've tried deleting some messages. And, I should note that I'm not the only person having this problem - as indicated in this tread, there have been similar complaints dating back to Dec. 2012! (Some people were able to resolve the issue, and perhaps some of these problems were fixed by updates over the months and years. But, people keep popping up with the same problem.)
Can someone from Spotify PLEASE try to provide a solution for this, once and for all?