Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey ya'll.
Three things:
1. Spotify on my iPad mini2, using Airplay - when I click 'Settings' two options are greyed out: Social (not important) and Playback. How come Playback is not available? I'd quite like to see that. If I use Spotify Connect then all settings are available.
2. Using Airplay to stream Spotify to my Sony Amp wirelessly from the iPad. The amp is hard wired to my Airport Express which is hard wired to my modem. All good and awesome internet connection... but with Spotify app controls such as pause, play, stop, skip forward/back there is a 3 second delay every time. Volume is instant. This is very annoying. If I use Spotify Connect instead then it's instant. Is this normal? What is causing this? Can I remove the delay somehow?
3. Providing Spotify Connect and Airplay are working as good as possible, does one have a better sound quality?
Cheers!
N4