Hi,

Since Sunday (17/05/2015) Spotify has stopped working on my mobile phone, up until then I had had no issues with the Spotify app on my phone. On Sunday I clicked on the app to start Spotify, as normal, and it opened a black screen with the menu symbol in the top left hand corner of the screen, at this point the phone became unresponsive for about a minute and then restarted itself; I attempted to start the app several more times with the same results.

I tried  uninstalling and re-installing the app several times, again with the same results. I then checked online and was directed here from the Spotify website; I searched through previous posts and have attempted several of the suggestions posted regarding a clean install of the software, still with no success. The one issue I had when attempting a clean re-install was that I was unable to find, and therefore remove, any additional Spotify data files in the Android system?

Finally I have resorted to a factory reset of my phone (attempted twice), removing all apps and data and starting from scratch; Spotify is still behaving in exactly the same way, freezing, making the phone unresponsive, and automatically restarting after a minute or so.

My phone only has internal memory, with 12GB of free space, there is no SD card.

Spotify Premium account

Phone - Alcatel One Touch 6033X

Firmware version - 4.1.1

Kernal version - 3.4.0

Build number - Jellybean

Space left on device - 12GB

Spotify only ever downloaded via Play Store

Mobile Spotify version - Unsure, but assuming it is the latest

DesktopmSpotify version - 1.0.4.90.g0b6df40b

Mobile provider - 2 Degrees, NZ

User name - Gary Lingard

Log in is via Facebook only

Thanks, hope you can help, otherwise I will, reluctantly, have to find an alternative.

Gary