Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi.
I just recently signed up for premium on the 3 month promo. I was previously on Google Play Music.
Running Spotify on my Galaxy S5 with Android 5.0, non rooted & stock.
Basically the problem is as follows. I will have some song playing and then it will constantly just randomly stop in the middle of the track or something. Pressing pause/play doesn't do anything and the seeker is just "stuck" moving it to any time during the track doesn't do anything until I restart the track. It's really annoying and it happens even after I have saved said track for offline use. I'm streaming on Wifi.
Things I have tried:
Uninstalling/reinstalling the app
Saving the album to offline
Clearing data/cache
"Nuplayer" is already turned off in dev settings
I'm not really sure what else I can try at this point. Pretty disappointing experience so far 😞