Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify App Doesn't Work on Android 5.0.1 - WTF?!

Hi all,

 

Updated my operating system on Samsung Galaxy S4 last week, and spotify completely stopped working. Super lame as I'm paying for this app!

 

Have tried to reinstall as per here: 

 

https://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082

 

But cannot perform this step -- it won't let me delete this folder:

  1. Using a file explorer app on your device, or your computer with your device connected over USB:
    Look for a folder called Android/data/com.spotify.music
    It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)
    Delete the Android/data/com.spotify.music folder(s)

Help please!

 

Thanks

Who Me Too'd this topic