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Who Me Too'd this topic

Offline playlists constantly being reset, what is happening?

I was recently on a trip to a place without service and when I get there I find all my offline tracks are no longer downloaded. This has happened twice since then. I redownload everything and it continues to happen. I saw someone else got a Spotify employee to reset the offline tracks and it helped them, how do I get that for myself?

 

Thanks,

 

Aaron

Who Me Too'd this topic