Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I got a playlist downloaded for offline play.
When I stop playing the offline playlist, close Spotify from the app switcher, switch my iphone to airplane mode and re-open Spotify then I'm not able to continue to play the playlist that I paused earlier. At the bottom of the app I just see "Spotify is offline." If I disable airplane mode then my previously played song pops up from the bottom of Spotify app and I'm able to resume the playlist.
Why does Spotify need network connection to resume a playlist that's downloaded for offline play?