Description

Spotify doesn't stores offline playlist on the sd card

Example:

When I try to download a playlist on my Android device (Lollipop 5.1 / BQ Aquaris M4.5 Firmware 1.1.2), the playlist doesn't stores on the sdcard.


What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)



1. On the device open (System) Settings and start Application Manager

2. Look for Spotify and tap it

3. Press "Clear data"

4. Press "Clear cache"

5. Uninstall the Spotify app

6. Completely turn off your device, then turn it back on again

7. Using a file explorer app on your device, or your computer with your device connected over USB:

Look for a folder called Android/data/com.spotify.music

It's usually located in \Phone\Android\data\ (or in the folder you chose on your SD card when you started Spotify the first time)

Delete the Android/data/com.spotify.music folder(s)

8. Re-install Spotify the latest version from the Play Store.

9. Hard Reset of the phone, and make a fresh install, and i got the same problem.


What I expected to happen

I want to download offline music to sdcard


Did you restart your device when troubleshooting in section B?

Yes


Did you read the connection troubleshooting tips?

Yes


Your device

BQ Aquaris M4.5 Firmware 1.1.2


Device’s Operating System

Lollipop 5.1


What type of account do you have?

Premium


(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

2 GB


Space left on your SD card (if applicable)

... GB


Space left on your External SD card (if applicable)

32 GB


Is your device rooted?

No


Are you using a custom ROM, if so which one, exactly?

No


Did you set your external SD card as storage location?

Yes


Did you manually install an older version before installing the latest version from the Play Store?

Yes


Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes


If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G, 4G


My mobile Spotify version

3.3.0.988


My desktop Spotify version (if applicable)




My mobile provider and country

Movistar Spain


My username

Crispinmg


Do you have a Spotify (non-Facebook) login?

No


Are you logging in with Facebook or with your Spotify login details?

Facebook login


Do you have any screenshots you can attach to more clearly explain your issue?