Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi!
I'm experiencing some issues in the web player and the information that is shown.
Mainly, the information of some tracks gets stuck in the player display, the player goes on playing the following songs of the list but shows the old cover, title and artist. It usually recovers when an ad is played (it puts the correct add title and cover, then it displays the information that was there before the ad and then the correct song info -the one that is playing-).
Pausing and pressing play again usually reloads the song information.
Here's a screenshot of this issue (when playing radio). The song that was being played was "R u mine" while the player shows the info of the previous song:
After the song was played, the information was updated to the correct song.
Another issue, which may be related, is that some times it keeps the old song information and goes on playing (as before) but the play button is like when it is paused (it displays the triangle to play the song rather than the pause symbol, and pressing play doesn't have any effect). Passing to the next song refreshes the player and the correct information is shown. This usually happens after an ad, and sometimes when the player changes the song it changes also the information, but it shows the previous song rather than the one which is being played.
This second thing is shown in this screenshot (taken some tracks after the first one). The song that was being played was the "Take me out" one:
After the song was finished, the information was reloaded and displayed accordingly with what was being played. Some times it gets stuck during some tracks. Some songs after it happened again just after an ad (ad info was displayed, after it finished the next song was played but it the information of the song before the ad was shown). Notice that the music is being played (the mouse was hovering the speakers icon in the radio page).
If the source is a radio, the radio page shows the correct information (as seen in the screenshots) and I can actually pause the music, but the player in the right does not work.
The issues usually arise when the player has been on and playing for some time and reloading the page seems to refresh everything.
I am using Spotify Web Player on ubuntu with Chrome 44.0.2403.155, but I've been experiencing it for a while in different devices (all with chrome, both Windows 8.1 and Linux).
I really like the web player but this is quite annoying and it happens very frequently!