Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Earlier today I upgraded my Spotify account to premium so that I would be able to use wifi to save music onto my phone to listen to in offline mode when only mobile networks are available. However, I cannot log in or use spotify with a wifi connection. I'm only able to connect while using a mobile network, but since I've got very limited mobile data I obviously can't waste a whole months data consumption on downloading music to later use in offline mode. I've come to understand that a lot of people are experiencing problems with wifi connection, but that Spotify have not been able to provide a good fix for the problem yet. I've cleared cache and data, uninstalled and reinstalled, resterted my phone to no use at all. The problem still remains. I'm using a Samsung Note 3 with android 5.0.
Is this problem unique to android phones? My sister uses the iphone app and have had no problems logging in or connecting to Spotify on the same wifi that I try to use.