Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Brief description of the issue:
If I start Spotify on my wifi, then leave the house, it works fine on my iPhone 5. But if I close spotify away from the wifi and try to restart it on my data network, it crashes. It doesn't remember my login, it prompts me to login, and after I enter my login information and click login it crashes. Once I'm home and back on wifi, I can login fine and everything works fine. However, when I most want to listen to Spotify is in the car.
This problem is new... maybe only been happening a week?
Steps to reproduce the issue:
Quit Spotify on my phone after leaving the house.
2. Then I did that
Tried to launch Spotify later. It prompted me to login (which it never has before), and when I login it crashes.
What steps you’ve tried already:
I deleted the app, emptied cache on the phone, reinstalled the app from the app store.
Your device and operating system (e.g. iPhone 5, iOS 😎
iPhone 5
Type of Spotify account you have (Free or Premium):
Free
The app version of Spotify you’re using:
3.7.0