Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi,
I am a premium user and have been for over two years. Recently been having very annoying sync issues when adding playlists / albums to iPad or iPhone.
Which ever device I choose to add the playlist or album to, the other device doesn't see the new addition.
For example: I add a new playlist to my iPad. I don't see it on the iPhone until I have removed the app, re-installed and logged on.
This happens when both devices are connected to the same wifi network.
Very annoying that I have to remove the app, re-install, log back in just for this to work.
When being charged £9.99 a month to use this service, does make you think there has got to be a fix out there or move to another service such as Apple Music.
Any suggestions would be very helpful including Spotify to announce fix \ new version.
Thanks,
BMan79