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Who Me Too'd this topic

Paid for student spotify and still on free

This is the second time with Spotify and I got charged 5.40 for the Spotify for students. I just want my account upgraded. Last account on my girlfriends phone I got charge 3 times and was not refunded. I did not receive a receipt emailed to my email but only a bill to my wells fargo account. I have a screenshot of the charges but does not let me apply pictures. i do have the transaction number, it says  PURCHASE ADY*Spotify 646 8375380 NY CARD4360
I am sick and tired of this always happening, i have logged in and out and unistalled the app and still nothing. The transaction said it failed just like last time but still charged me I either want my money back or a refund.
Thank you
Who Me Too'd this topic