Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
So I have a Moto G 3rd generation android phone running on lollipop. For some odd reason, recently, my spotify randomly deletes all my offline playlists without my permission. My offline playlists are saved on my SD card so I have to resync them every time this happens which is about 10GB worth of songs. However, spotify shows that this 10 GB is downloaded and occupied. It's just that I can't see it downloaded on my spotify app.
Once I delete and reinstall the app, the SD card shows that its not functioning properly anymore and has to be formatted. This is followed by a format, resync of all my playlists. This has happened to me almost 5 times now after every 2 to 3 days. Any solution for this?
THANKS I REALLY NEED THIS!