Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Premium account works on one device but not the other

So. I have a premium account that was connected to my laptop and my phone. My phone broke and I had to replace it. I downloaded Spotify and put my account in, and I was placed under Spotify free. So I checked the forums and logged in and out and checked my account to make sure it was the same. So I reinstalled and tried a few times to no avail. It's strange because I've had this account for a whIle and haven't had any issues. My account works fine on my laptop but not on this new phone. Any ideas?
Who Me Too'd this topic