Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Crashing when I try to sync Your Music for offline listening

Hello, On my iPhone 5, Spotify started crashing when I wanted to sync Your Music. It would do about 10-100 songs at a time, and then the app would just die. I'd have to keep re-opening it to sync. When I heard about Apple Music, I left Spotify due to this bug and used Music for a while.

 

Well, now I decided to come back after getting an iPhone 6S. I did a clean installation of iOS 9.1, installed Spotify, and after downloading about 700 of my 3000+ songs, it started the bug all over again. It crashes every 10-100 songs, and I have to re-open and resume where it left off. I finally got through all 3000 songs after about 20 crashes. It increased the # of crashes as I neared the last 30 songs.

 

Now I've added hundreds of more songs to Your Music, and it's happening still. No, I don't need to re-install Spotify. I tried that on my iPhone 5 and that never fixed it, and just made me have to re-download everything. Yes, I've rebooted multiple times. Yes, I have enough space. I have 128GB, and only about 30GB is used. Yes, I keep that app open and do not background it.

 

Any solutions?

Who Me Too'd this topic