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Who Me Too'd this topic

Unable to login. Either username or password is incorrect

Hi,

 

I've been using Spotify Premium for nearly 2 years, never had any issues.

I recently got a new phone. I cannot seem to login. It says "unable to login. Either username or password is incorrect."

 

I can sign in ok through my laptop.

I removed the app from my phone and did a clean reinstall.

I changed my password.

I have typed it in very carefully - it is 100% correct.

I am using my username and not my email.

I removed all offline devices from my account.

I do not want to log in through facebook - never have, never will. 

 

Yet it  keeps giving me the error message

Can someone please help?

Who Me Too'd this topic