Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739.
When setting up my phone I first turned it on and installed some stuff without an SD card in it, including spotify. Later I tried to download some music, with the SD card in the phone now, but it wouldn't download to my SD. I've tried to do the following;
Force close the app, clear data and uninstall. Turn off the phone, remove battery, insert battery, start up the phone. Connect the phone to my computer and go to internal storage > android > data where I was supposed to delete the folder named com.spotify.mobile.android.ui, but there wasn't a folder named anything with spotify in it.
So first off I just reinstalled the app, tried to download music but it still wouldn't download to my SD.
Then I tried it, and where I was supposed to delete com.spotify.mobile.android.ui, I instead deleted a map with spotify in the name on my SD card. Reinstalled the app, still wouldn't work.
Then I tried it and this time I just deleted the entire map "data" on internal storage > android. But it still won't download to my SD card after reinstalling once again.
I've run through this clean reinstall process like 6 times by now, and it just won't work. Does anyone know how I could fix this?