Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I am having the this problem for weeks now! I have tried all the suggested fixes like doing a clean reinstall and changing the APN for T-Mobile but whenever I try to use Spotify using Mobile Data, I always get the message "No Internet Connection".
It's really irritating because I used to always listen to suggested playlists everyday, but I cannot do that anymore.
If it helps at all, I have an Xperia Z1S with T-Mobile as my carrier (and yes, I tried the APN thing already and it did not work). Running Android 5.0.2. I am also paying for Spotify Premium, and the version of Spotify on my phone is 4.2.0.739
Hopefully this could get fixed soon. If I get charged for my next month with Premium and this is still a problem for me, I might switch to an alternative. I really hope that that would not be the case because I was very happy with Spotify before this happened.
Thanks