Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I made the speed test and the problem is not the connection. Now it is taking like 5 minutes to download a song, usually they downloaded in a few seconds. I've already tried:
- Closing and opening app
- Connecting and disconnecting from the WiFi network
- Updated iPhone 6s to iOS 9.2
Nothing works.
Any ideas?
Thanks