Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
My downloaded playlists disappear from my Spotify after a couple of days or so. I have a Samsung Galaxy S5 with Android 5.0 and a memery card containing 128 GB. I save my downloaded Spotify playlists on that SD-card, but they disappear after a while. The thing is that they apparently don't get erased from my phone, just from Spotify. The SD-card still contain the playlists, but on Spotify the green arrows aren't there anymore. Any suggestions on what to do?