Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi,
I am using Spotify on HTC One M9.
When I restrict background data on my device it should force Spotify to use data only when on Wi-fi.
However Spotify is keep using my Mobile Data Plan even with this option ticked.
I know I can go offline mode and then make sure that I am go online only when under Wi-fi connection to download playlist and go offline again (and temporarily I will do that) however this is not what you would expect when you enable such an option !
So app should override system restriction ever.
Steps I did so far:
1) Uninstalled Spotify
2) Restarted the phone
3) Installed fresh Spotify app
4) Restricted data
5) Disabled my wi-fi
and Spotify is keep eating out my Mobile Data Plan 😞
I also would like to highlight that on my older HTC One M8 everything worked as it supposed to work (when I restricted background data then Spotify used data only on Wi-fi connection)
Best Regards