Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I want to be able to listen "offline" when I'm in the Mountains boarding. I have never had a premium account, so i got one and I want to do the trial for my next trip coming soon.
I am currently premium and when I go to select "my songs" - available offline - it gives me a message that my maximum number of devices has been reached blah blah blah... But when I log in on the computer and go to offline devices... it says "I don't have any offline devices"
All i want to do is make "my songs" and another playlist available offline in airplane mode
!
HELP Please!