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Who Me Too'd this topic

IOS spotify crash

Brief description of the issue:

Spotify iOS app crashes after 30 seconds of being open/playing a song.
App only crashes when using Wi-fi. App does not crash on cellular or on offline mode.

 

When the app crashes, it closes and shows the home screen but if you double-tap the home button on the iphone it shows that spotify is still open in the background.

If i open spotify up again it loads as if it was closed the whole time.

 

Steps to reproduce the issue:

  1. open spotify app
  2. play any song/album
  3. app stops playing music and closes

What steps you’ve tried already:

- Changing iphone region to a different country - Did not work

- Restarting iphone - did not work

- Deleting and reinstalling app - did not work

- adjusting crossfade, gapless playback settings, etc - did not work

- reset network settings in iphone settings - did not work

 

- changing spotify to offline mode - Works although once switched back to online then crashes again

- using cellular instead of wi-fi - Works, although once switched back to wi-fi it crashes soon after

 

Number of playlists:

~5

 

Your device and operating system

Iphone 6, iOS 9.2.1

 

Type of Spotify account you have:

Premium

 

The app version of Spotify you’re using:

 Spotify 4.9.0.833

 

 

I appreciate the help
Kind regards

Who Me Too'd this topic