Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Crackling / static when playing over bluetooth

Hi, 

 

I've been listening to Spotify over bluetooth with some brand new Bowers & Wilkins P5 Wireless headphones. On a few different songs, particularly ones without thumpy bass, I'm getting static / crackles on long sustained midtone bass notes. (An example of such a song is Petit Biscuit - You). 

 

I've been able to isolate the problem to Spotify, I think, by doing the following. 

 

1. If I plug in the same headphones to my iPhone, the crackling stops. 

2. If I pull up the same song in YouTube, and play over bluetooth, the crackling stops. 

 

Any ideas on how to fix this? 

I'm on an iPhone 6S+ and a premium subscriber. 

Who Me Too'd this topic