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Who Me Too'd this topic

[SOLVED] Spotify Connect - connection fail since last update

Dear community,

 

Since my last update o my android App Spotify, it's impossible to use Connect anymore.

 

My devices are seen but when I initiate the connection, it says nothing and just stop trying to connect.

 

I've try those process :

* Delete spotify app then install it again > Connect still not working
* Trying on my smartphone with another friends premium account > Connect still not working
* Trying with my smartphone on another Spotify connect device (Sony, Harman Kardon, Samsung) > Connect still not working on all 3 hifi systems (connect compatible)
* Trying with another smartphone with an old unupdated spotify app > It's works with all 3 hifi systemes previously tested
* On the same working device, updating to last spotify app > Connect no longer working.
* Using connect with the same 3 Hifi systems and sotify on a laptop > Connect is working.
 
Thanks for your help.
Who Me Too'd this topic