Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Brief description of the issue:
* my Spotify Premium plays fine on all my PCs and laptops
* however when listening on my Samsung Galaxy S4, a couple of tracks will play fine (sometimes only one) and then it will go silent. The player (Play arrow) indicates that the track is playing, and the timer advance of the track shows that it thinks it is playing as the time is shown moving forward, however no sound is coming out. If i do any of the following, the track will play fine and the sound will be heard: if i press pause and then press play again, or if I FF to the end of the track and then press RWND, or if i click to a point in the middle of the track, or if i press the pause button and then << back RWND to start of song. So I end up having to continually do any of these following actions to get the next tracks to play. Sometimes a couple of tracks will play in sequence without me having to do this, but then the problem resumes again. This is maddening and infuriating when i am in the gym or mobile with the Samsung in my pockect and can't easily get to the screen to do any of these actions, but frankly having to do any of these actions at all is highly annoying and disrupts the playing experience and enjoyment, especially when everything plays fine and perfectly on my PCs and laptops without having to do any of these irritating actions. PLEASE HELP!!!