Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

sd Storage problem

Hello, My name is Arturo, I'm from Mexico, sorry about my english tough, well, here is the thing, I got a new celphone, I bought it like 2 months ago after my xperia crashed down, well, is a Huawei Y560, Android 5.1.1 , I'm a premium user, so I use ot used spotify in my xperia, downloading my playlist to lisent to it in to offline mode, well It worked perfect, when I changed to Huawei I had no problem either, but for some reason I had the great Idea to unmarked my playlist to download it again, actually I cant remember if I did that exactly this, but  my playlist wasnt sincronized anymore as offline mode, so I tried it again but I couldnt save it anymore on my SD, it start it self to save it on my internal memory, so I did all what I found in this community to solve my problem, nothing worked..., so then with the new spotify update I thought my problem was solved, cause now we can choose where we wanna save our music, but well... not for me, I had 2 options to save my music wich is the internal memory, and yes, an SD, but for me is like a unreal SD cause it shows that its a SD but the capacity is exactly the same as my internal memory, I attached a screen shot of what Im trying to say, I hope someone could help me to solve this little trouble cause really, is driving me crazy, why my 16 gb SD cant be reconigzed by SPOTIFY??? why a non-existing SD?? thank you very much! best regards.Screenshot_2016-04-04-01-45-47.png

Who Me Too'd this topic