God I wish I could leave Spotify for another service, with programmers who knows what they're doing and customer support that knows how to answer anything else than 'reinstall the app', ‘restart’ or some other stupid answer from their manuscript. But luckily for you, you don't have any real competition so you can pretty much get away with anything (no quality control needed). Spotify are probably the ones killing Windows Phone sales, with their app which only sais 'Loading...'. I’m not one of those people who have a lot of apps on their phone, I pretty much only got Spotify and a couple more. I never understood why people buy an overpriced iPhone or Android phone. For me, Windows Phone is what I want. The only drawback is the Spotify app which is stuck loading. I don’t have any issues with wifi in other apps, just Spotify. My phone is a Lumia 640 (Windows 10) and I bet I’m not alone with the issue.