Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I recently replaced my Sony Z2 for a Sony Z5.
On my Z2 Spotify worked perfectly and I expected the same with my Z5.
I downloaded the most recent Spotify app and installed it on my Z5 and everything appeared to be working.
I can open Spotify (Premium) and play my playlists, search for songs, et cetera. Everything seemed okay....
But then, after a few days, I got a notification 'geen opslagruimte gevonden' ('no memory space found') and when I try to open the app, it won't. Just nothing happens...
If I remove the app from my phone and install it again (by downloading it from the app store) it works again for a couple of days, but then I get the same notification...
By the way: there is plenty op memory on my phone. On the phone itself there is still 16 GB available and on the SD-card 60 GB...
What's going on? How can I fix this?