Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

29 days before I can go online....

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY?
Apparently other threads say that you have to wait for verification to see if you really have premium... I call BS, verifications should not be required because it should automatically see that your account is Premium. Even if a verification was needed it shouldn't take no longer than. 20 seconds.

I am not getting what I am paying for, I want to be able to listen to music that I'm paying to listen to that you advertise that I can play my music offline.

I would like a proper answer that isn't all smile faces saying, don't worry, you only have to wait 29 days...
This should be fixed, I don't want to waste my mobile data for incompetence.
Who Me Too'd this topic