Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey there,
I am a premium member (finding it annoying that I cannot speak to a Spotify rep whilst paying them for their service).
I first downloaded Spotify when I was in Germany. I couldn't get it to work properly, so I deleted it. Now I am back in Canada. I downloaded it and signed up for the Premium service. I changed my country from Germany to Canada. I can access Spotify no problem on my Mac. I -cannot- access it on my iPhone. I have deleted it, redownloaded it...it continues to say: 'Login Failed. You can only use Spotify abroad for 14 days.' I cannot sync my iPhone and Mac without first signing into Spotify on my phone.
How do I fix this???
Many thanks