Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes the slowness stops and i can listen to music, but most of the time i give up trying in the first 5 minutes because of frustration.
What steps you’ve tried already: reinstalling the app with turning off the iphone in between steps, reconnecting to differenct internet network, letting someone else login, changing settings.
Your device and operating system (e.g. iPhone 5, iOS 8): Iphone 5, IOS 9
Type of Spotify account you have (Free or Premium): Premium
The app version of Spotify you’re using: 5.7.0.1055
I'm hoping someone can help me fix this issue...